Privacy policy

At Clark Melbourne, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, make a purchase, or communicate with us in any way.

We are committed to keeping your data secure, respecting your choices, and being transparent about how we handle your personal information in accordance with applicable privacy laws.

Who We Are
Clark Melbourne is an independently operated online boutique built on the Shopify platform. Shopify enables us to offer you a secure and seamless shopping experience. This Privacy Policy applies to all services offered by Clark Melbourne through our website and any related tools, content, or communication channels.

What Information We Collect
Depending on how you use our website, we may collect the following types of personal information:

  • Contact Information: Name, email, phone number, billing and shipping addresses

  • Order Details: Items you browse, add to cart, purchase, return, or exchange

  • Account Information: Username, password, preferences, order history

  • Payment Information: Credit/debit card details (processed securely via Shopify)

  • Device & Browsing Info: IP address, browser type, device identifiers, and how you use our site

  • Communication Records: Any correspondence or customer service interactions

How We Use Your Information
We use your data to:

  • Process and deliver orders

  • Provide customer support

  • Improve our products and services

  • Send updates, promotions (if opted in), and recommendations

  • Ensure site security and fraud prevention

  • Comply with legal and regulatory requirements

Marketing and Communications
If you opt in, we may send marketing emails. You can unsubscribe at any time using the link in our emails. You will still receive essential messages like order updates.

Sharing Your Data
We only share your data when necessary and only with trusted third parties like:

  • Shopify

  • Payment providers

  • Shipping partners

  • Marketing services (if opted in)

  • Legal authorities when required by law

Security and Retention
We use industry-standard security measures to protect your data. We retain your data only as long as necessary to fulfill the purposes described above or as required by law.

Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict how we use your data. You can make a request by contacting us at info@clark-melbourne.com

Children's Privacy
Clark Melbourne does not knowingly collect data from individuals under the age of majority. Please contact us if you believe a child has submitted personal data.

International Transfers
If your data is transferred internationally, we use appropriate safeguards to ensure it remains protected.

Updates
We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date.

Contact
For questions about this policy or your data, email info@clark-melbourne.com.